Client Waiver & Terms
Payments, Memberships & Passes
Full payment is required at the time of booking to secure your place in any class, session, or course.
All memberships, class packs, and bookings are non-transferable and may not be shared, including with friends or family members.
Unused membership classes may not be carried over to future months.
Core and Flow Ltd is not liable for any unused or expired passes or memberships and refunds will not be made for non use.
When booking any class, membership or blocks the customers acknowledges any Core and Flow Studio may close for up to 4 weeks per year without any refund of memberships. Core and Flow Ltd will endeavour to give good notice of any planned closure
Studio Cancellations
If a class or session is cancelled by Core and Flow Ltd or the instructor due to unforeseen circumstances, you will be offered an alternative class or a full refund.
Personal Belongings & Liability
Personal belongings brought into any Core and Flow Ltd studio or event are entirely at your own risk.
Core and Flow Ltd and its venues accept no responsibility for loss, theft, or damage to personal items.
Core and Flow Ltd accepts no liability for loss or injury occurring in or outside the studio premises, except where such liability cannot be excluded by law.
Waiver & Release
In consideration of your use of Core and Flow Ltd's facilities, equipment, and participation in sessions:
You waive, release, and discharge Core and Flow Ltd, its directors, staff, and any instructors from any and all responsibility or liability for injury, loss, or damage arising from your participation, except in the case of death or personal injury caused by negligence.
Photography & Marketing
Occasionally, we may take photos or videos during classes or events for marketing purposes. By signing up to a class you agree to be photographed or recorded.
If you do not wish to appear in any marketing material, please notify us via hello@coreandflow.com.
Customer Filming Policy
Customers must ask permission of the instructor or studio if they wish to film.
They agree not to purposefully capture anyone else's likeness and, if done so accidentally, not to include anyother person in shared or distributed content including, but not limited to, online and social media.
Minors
All participants must be 15 years or older unless attending a class specifically designed for younger clients.
Minors must have prior written consent from a parent or guardian and provide contact details of an adult.
Health & Participation
By booking and attending a class, you confirm that you have been cleared by a health professional to undertake physical exercise and Pilates-based movement.
You agree that you are fit to participate and that you will inform Core and Flow Ltd and its instructors of any medical conditions, injuries, or limitations before taking part in any class or session.
You agree to complete the PAR-Q form before your first session and to keep your health and profile information up to date.
The instructor and/or studio reserves the right to refuse participation if they believe it is unsafe for you to proceed.
Assumption of Risk & Liability Waiver
You acknowledge that participation in Pilates and physical exercise involves inherent risks, including risk of injury.
Core and Flow Ltd, and the instructors conducting sessions at its studios or events, will not be liable for any injury, loss, or damage sustained as a result of your participation in any session or use of equipment, except in the case of death or personal injury caused by proven negligence.
Advice provided by Core and Flow Ltd instructors does not constitute medical advice and is not a substitutefor advice provided by a qualified healthcare professional.
Instructor Responsibility
When booking a class via the Core & Flow website, you enter into an agreement with the instructor delivering the session at the time of your class. The instructor is responsible for the content and activity within their session.
Cancellations, Refunds & Late Arrivals
Classes and 1:1 Sessions: Can be cancelled or rearranged up to 12 hours before the scheduled start time.
Cancellations made within this window are eligible for a refund.
Courses must be cancelled in writing to hello@coreandflow.com at least 7 days prior to the start date to receive a refund.
Cancellations for classes and memberships must be submitted via the Core & Flow booking system. Cancellations made via email, WhatsApp, SMS, or social media will not be accepted.
No Shows: If you do not attend your booked session and have not cancelled in the required time frame, the session will be forfeited without refund.
Late Arrivals: If you arrive more than 5 minutes late, you may not be permitted to join the class and the session will be forfeited.
Respectful Conduct
Clients are expected to behave respectfully towards instructors and fellow clients at all times.
Core and Flow Ltd reserves the right to refuse service or remove any client with out explanation from a class or membership without refund in cases of disruptive, abusive, unsafe or unkind behaviour.
Illness & Public Health
If you are unwell, have tested positive for a contagious illness, or have symptoms such as fever or cough, please do not attend your session.
Force Majeure
Core and Flow Ltd shall not be held liable for any delay, cancellation, or change in services due to circumstances beyond our reasonable control, including but not limited to extreme weather, government restrictions, strikes, or pandemics.
Contact & Queries
For questions or concerns regarding these terms, or any class-related feedback, please contact:
hello@coreandflow.com